Trust Center
At Infoguard, we are committed to the highest standards of information security, privacy and data protection. This Trust Center provides key information about our security policies, certifications, data management practices and compliance frameworks to ensure your campus data and institutional trust are always protected.
Security & Privacy Information
Our policies and practices are designed to protect your information, uphold institutional sovereignty, and ensure compliance with Indonesian regulations.
Information Security Policy
Our systematic approach to information security governance, proactive risk management, and continuous security improvement across all operational environments.
Privacy Policy
Comprehensive guidelines on how we collect, process, store, encrypt, and safeguard your personal and institutional campus data with zero cross-tenant access.
Data Processing Agreement
Formal contractual terms for telemetry ingestion, data controller & processor responsibilities, and technical security safeguards under Indonesian law.
Data Residency
100% of campus telemetry, logs, and sensitive academic databases are securely hosted and processed within tier-3/tier-4 data centers located in Indonesia.
Subprocessor Register
Transparent, audited directory of authorized infrastructure subprocessors, their legal entities, hosting regions, and stringent security validation criteria.
BCP & Disaster Recovery
Rigorous business continuity and disaster recovery frameworks guaranteeing 99.95% SOC operational availability and real-time secondary node failovers.
Incident Notification Policy
Defined SLA protocols for notifying university leadership and institutional CSIRTs within 15 minutes of any high-severity security incidents or compromises.
Log Retention Policy
Clear specifications regarding telemetry retention duration, hot/warm/cold storage lifecycle, cryptographic hashing, and automated compliance archival.
Access Control & RBAC
Zero Trust access policies, mandatory multi-factor authentication (MFA), hardware tokens, and least-privilege role boundaries governing SOC analysts.
Vulnerability Disclosure
Standardized process and PGP communication keys for responsible disclosure of security vulnerabilities by ethical security researchers and academic partners.
Certifications & Compliance
Current status register for ISO 27001:2022, ISO 9001:2015, and alignment with national standards including RFC 2350 and BSSN regulatory directives.
Security Assurance Summary
Executive summaries of annual external third-party penetration testing, red teaming assessments, and architectural vulnerability remediation reports.
Independent Verification of Our Security Posture
We maintain industry-recognized certifications and comply with relevant Indonesian regulations to ensure the highest level of security, operational rigor, and mutual trust.
Your Data. Our Shared Responsibility.
We follow strict data protection standards and privacy principles in full accordance with Indonesian Personal Data Protection regulations (UU PDP) and international academic best practices.
Our Security Partners & Ecosystem
We work with leading global technology partners and maintain strong relationships with regulatory bodies to deliver verified protection for Indonesian higher education.
Let's Build a Safer Digital Campus Together
Talk to our team about your campus security standards, compliance requirements, DPA agreements, or any questions regarding our policies and technical controls.
Contact Our Team →